Most helpful customer reviews
714 of 726 people found the following review helpful.
Excellent Frame (if you don't need the bells and whistles)
By Arthur Aaronson
I wasn't looking for a digital frame with its own email address or a frame that was going to call me to remind me to go on another vacation. I wanted superb picture quality, and I needed a frame that would recognize portrait orientation and adjust accordingly. My old frame cut off the tops on all portrait pictures (a plus if I was in the shot). Well, this frame has better picture quality than I could have imagined, was a breeze to set up, and does adjust portrait pictures to display the entire image. It sits on my desk at work, and I am blown away by things I've never seen in some of these pictures. I usually only write reviews on products I hate, which tells you how much I love this frame.
408 of 418 people found the following review helpful.
NIX X12D Frame and Customer Support are AMAZING!
By Jack K.
Yes my five star review for the NIX X12D Digital Photo Frame is for the product itself BUT more importantly it is for the AMAZING customer service assistance my wife and I received from Daryl. The frame is for our grandson who has severe autism. At age 18 he doesn't yet talk and bounces off the walls. However, one of his favorite past times is sitting still for hours and watching videos of all the fun times we've had as a family - swimming, going on amusement park rides, sled riding, playing on park swings, etc. He has been using for years an older digital frame from Brookstone that played videos from our Casio Exilim camera. Up until recently all was well, but now with our videos being created with more updated cameras AND iPhones, his older digital frame was useless - it couldn't utilize the new video formats. Thus we purchased the NIX X12D. However, we found that although all of our videos from the past 8 years could be played on the NIX system, we needed to first convert them to MP4 format . We had no idea how to go about doing this - and we had 10GB of videos. We called NIX and explained the issue to Daryl. He spent over an hour PATIENTLY helping my wife, who by her own admission is a non-techie grandmother, to convert all videos which now work PERFECTLY on the new digital frame. We wish we could send Daryl a video to show him the delight that his "above and beyond" customer service produced for our happy grandson. Thank you NIX for not only building a capable, sturdy system (our grandson is not always gentle with electronics - so far so good) but more importantly for hiring support personnel such as Daryl who go the extra mile.
235 of 243 people found the following review helpful. See all 3040 customer reviews...
WOW! Where has NIX been hiding this great frame.
By J. Cameron
WOW! Where has NIX been hiding this frame all this time. It plays the slide show seamlessly.
I own three older NIX frames...a 10",12" and 15" and they all work perfectly; however, I purchased a second 12" NIX frame as a gift for a friend. The model I purchased was the NIX X12C and it just did not work properly. It would not play any flash drive that I purchased. Sometimes nothing played with one flash drive, while another flash drive kept repeating photos or froze photos for up to a minute, even though I set it for 3 seconds. I was also told that I had to resize the photos for them to work properly. I did not do that because I never had to do it with the older frames, and several people wrote reviews on Amazon that they tried doing that, but it did not help at all. I returned the frame and wrote a one star review here on Amazon for that frame. You can find that review under my name for the NIX X12C frame..
NIX Support viewed that one star review and contacted me. As a result, NIX took it upon themselves to send me this new NIX frame free of charge. The frame I was sent is this new NIX 12D frame that is now offered here on Amazon. Note the new frame has a "D" nomenclature whereas the older frame had a "C". I have nothing but praise for the NIX Support team.
Now, about this new frame. It works perfectly with the currently available flash drives, and I tried three different drives. The remote and the software are newly designed and more user friendly. Needless to say, none of that silly photo resizing is necessary, as it was not necessary with my older frames. I did not try the motion detection or the video feature, because I don't use these functions.
If you are going to purchase a NIX frame, make certain that you get the NIX 12D model. You will not be disappointed. Not sure if it is currently available in other than the 12" size, but I am certain it will be available shortly, if not available already.
Hope this review is helpful.